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Customer Service

As a a family-owned company, we pride ourselves on going that extra mile to provide the best level of service we can. Our network of service agents have amassed many years of experience with Smeg. Together with our Customer Service centre, we have a wonderful team on-staff to manage your enquiries

Smeg Service

Service has always been a priority for Smeg, and we have established a strong network of service agents. We have approximately 140 authorised service agents around the country, and a helpful Customer Service centre based in Auckland. When you call or email for Smeg service, you'll get through to our in-house team who will be able to give you the best advice for your issue, or organise a service call.

Before contacting us, please check to see if your question is answered in the Frequently Asked Questions section.


Email: customerservice@applico.co.nz

Phone: 09 574 1050


Smeg Spare Parts

Smeg has a dedicated team on staff to manage the several thousand spare parts we hold at our Auckland Head Office. Smeg carries a full range of spare parts, and due to the longevity of Smeg appliances, we carry spare parts on many popular lines for 10 years plus! Spare parts can be purchased from an authorised service agent or parts reseller

Click here to find your nearest Spare parts reseller

Click her to find your nearest Service agent

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