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Customer Service

As a family-owned company, we pride ourselves on going that extra mile to provide the best level of service we can. Our network of service agents have amassed many years of experience with Smeg. Together with our Customer Service Centre, we have a wonderful team on-staff to manage your enquiries.

Smeg Service

Expert after-sales care has always been a priority for Smeg. We are able to service your Smeg appliance anywhere in New Zealand through our extensive Jones Services fleet of trained technicians. Coupled with our well-equipped Customer Care Centre, we keep organizing a service request as simple as possible.

We suggest exploring the Frequently Asked Questions section to ensure your questions has not already been answered before contacting us. 

Click here to log a service request for your Smeg appliance through our retailer or Click her to find your nearest Service Agent




 Phone: 0800 555 033

Before contacting us, please check to see if your question is answered in the Frequently Asked Questions section.

Smeg Spare Parts

Smeg has a dedicated team on staff to manage the several thousand spare parts we hold at our Auckland Head Office. Smeg carries a full range of spare parts, and due to the longevity of Smeg appliances, we carry spare parts on many popular lines for 10 years plus! Spare parts can be purchased from an authorized service agent or parts reseller

Email: parts@jonesfamilybusiness.co.nz

Phone: 0800 555 033

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